Chill n’Fill #47 (Book 2, Episode 13)

Another Night at Chill n’Fill: Monuments, Creeps, and the Gray Hoodie

   It was Saturday night at Chill n’Fill, and I’d just finished rearranging the candy display according to Bob’s latest merchandising theory. Chocolate bars now lived next to energy drinks in the “depression remedies” section, while sour candies had been relocated to “aggressive emotions” alongside beef jerky. Bob called it “emotional impulse geography,” and somehow he’d convinced himself this would revolutionize our quarterly sales figures.
   Jennifer’s firing had been official for exactly one day. Where her Employee of the Year plaque used to hang behind the counter, there was now just a cleaner rectangle of paint and a small nail hole that seemed to mock the entire concept of workplace recognition. Bob had tossed the plaque in his office trash with a mutter about “wasted time” and “undeserved accolades.” The irony wasn’t lost on me that Jennifer had been our most competent employee, but Bob’s management philosophy seemed to operate on principles that defied conventional logic.
   Our one-eyed polar bear mascot had received Bob’s latest artistic treatment—a transformation into “Monument Bear,” complete with a tiny cardboard stone tablet painted gray, a miniature chisel crafted from a broken pencil, and a beret clearly stolen from his niece’s art supplies. The bear stood sentinel over the faded Marty’s Quikmart sign that still lurked beneath our neon Chill n’Fill logo, its single remaining eye surveying the store with what I’d come to interpret as weary resignation. Around its neck hung the usual small chalkboard, today reading: “CARVED IN STONE OR WRITTEN ON PAPER: WE ARE MONUMENTAL!”
   The store had that particular Saturday night energy—not quite dead, but hovering in that liminal space between mundane normalcy and the kind of weird that emerged after decent people went to bed. Our ancient sound system crackled to life with The Cure’s “Just Like Heaven,” an oddly romantic soundtrack for what was about to unfold.
   The automatic doors opened to reveal my first customer of the night: a man in his forties wearing a well-worn flannel shirt and carrying a thick notebook tucked under his arm like it contained state secrets. He had the sort of carefully maintained mustache that suggested strong opinions about craft beer and vinyl records, paired with the earnest expression that usually preceded either heartfelt confessions or uncomfortable oversharing sessions.
   He approached the counter with the measured steps of someone who had rehearsed this interaction, perhaps multiple times in his car before working up the courage to enter. Setting down a large coffee and a package of peanut butter cookies, he looked at me with the intensity of someone about to unburden his soul to a complete stranger.
       “You ever try to honor someone and have them completely reject it?” he asked without preamble, as if we were continuing a conversation rather than starting one.
   I glanced up from scanning his items, noting the notebook’s worn edges and the way his fingers drummed nervously against the counter. “Like a gift?”
       “Like immortalizing them.” He opened the notebook with reverent care, revealing manuscript pages covered in neat handwriting and highlighted sections. “I’m a writer. I wrote this story featuring my friend Sarah—made her the main character of a mystery series. Smart, funny, brave. She works as a greeter at a department store, but in my stories, she solves crimes between shifts. I thought it was the perfect tribute.”
   The pages looked professional, with careful attention to formatting and what appeared to be extensive revision notes in the margins. “That sounds like a thoughtful gesture.”
       “That’s what I thought too.” His voice carried the weight of someone who had been carrying this burden for months. “I spent weeks crafting her character, giving her all these amazing qualities, putting her in exciting situations where she could shine. It was my monument to her, showing the world how special she is through storytelling. I even researched retail environments to make sure I got the details right.”
      “And she didn’t appreciate it?”
     “She hated it.” The words came out flat, defeated. “At first, she just asked me to stop writing them, said she wasn’t like the character I’d created. Then she wanted me to change things—the title, her name even though I wasn’t using her real name, even the setting. Said I didn’t understand the ‘real’ her, that I was putting words in her mouth and situations in her life that didn’t reflect who she actually was.”
   I found myself genuinely curious about this creative dilemma. “What did you do?”
      “I tried working with her at first.” He flipped through the pages, showing me sections with heavy revision marks. “Made changes, toned down the dramatic scenarios. I even made the character quieter, more agreeable. But I was so afraid of offending her that I kept watering everything down until it wasn’t the same story I’d started with. The character became this bland, passive version of what I’d originally envisioned.”
      “So you rewrote it completely?”
     “I couldn’t bring myself to abandon the whole project,” he said, collecting his change with careful deliberation. “So I slowly removed Sarah from the story entirely and replaced her with another friend who actually appreciates being immortalized. Lisa loves being the main character. She shares every chapter on social media, tells all her friends about it, even gives me suggestions for future plots.”
   The moral complexity of this situation struck me as both fascinating and troubling. “What did Sarah think about being written out?”
       “She doesn’t know. She stopped reading the stories after our disagreements, so she has no idea I replaced her character entirely. I never told her about Lisa taking over the role.” He paused, looking genuinely conflicted. “Sometimes I wonder if I should have just respected her wishes from the beginning, but then I see how much joy it brings Lisa, and I think maybe the story just found its proper home.”
   With that revelation hanging in the air, he collected his purchases and left, leaving me to contemplate the complex dynamics of creative inspiration, consent, and the sometimes murky ethics of using real people as artistic material.
   The store returned to its usual late-night quiet, broken only by the hum of refrigeration units and the occasional car passing outside. I used the lull to restock the coffee station and wipe down surfaces, but my mind kept returning to the writer’s dilemma. Twenty minutes later, as Def Leppard’s “Pour Some Sugar on Me” began playing—an unfortunately appropriate soundtrack given what was about to unfold—my second customer entered.
   This one was a man in his thirties wearing cargo shorts despite the October chill, a graphic t-shirt featuring an anime character I didn’t recognize, and the kind of confident smile that immediately activated my internal warning systems. He browsed the aisles for several minutes, occasionally glancing at me with what he probably thought was subtle interest but came across more like poorly executed reconnaissance.
   When he finally approached with a Red Bull and a bag of chips, he leaned against the counter with practiced casualness, clearly settling in for what he imagined would be a charming conversation.
       “So, you work here a lot?” he asked, as if this wasn’t obvious from my uniform, name tag, and general air of retail resignation.
     “I work here,” I replied neutrally, scanning his items with efficient professionalism. “$4.89.”
       “Night shift, huh? That must get pretty lonely. I’m Jake, by the way.” He made no move toward his wallet, clearly committed to this conversational gambit. “I come in here pretty regularly. I’ve noticed you’re always so friendly and helpful.”
   The compliment felt calculated, like he’d been workshopping this approach. “Will that be cash or card?”
       “I was thinking, maybe we could hang out sometime? Grab coffee, catch a movie? I know some great places around town that aren’t corporate chains. More authentic, you know?”
     “I’m not interested,” I replied firmly, extending my hand for payment. “That’ll be $4.89.”
       “Come on, don’t be like that,” he continued, completely ignoring my clear rejection. “I’m a nice guy. We could just be friends. What do you like to do for fun? I bet we have tons in common.”
   My patience began its rapid descent toward zero. “I’m going to be very clear here: I’m not interested in hanging out, grabbing coffee, or being friends. I’m working, this is a professional interaction, and I need you to either pay for your items or leave.”
       “Wow, you don’t have to be so rude about it,” he said, finally producing his wallet but doing so with wounded indignation, as if I had somehow violated an unspoken social contract. “I was just being friendly. Most people appreciate friendly conversation.”
     “And I’m being honest.” I processed his payment with deliberate coldness. “Here’s your receipt. Have a good night.”
   Instead of leaving like any reasonable person would, he stood there holding his receipt, making no move toward the door. “You know, I think you’re really interesting. I bet if we just talked more, you’d realize I’m actually a pretty cool guy. I’m not like those other jerks who probably hit on you.”
      “Sir, you’ve completed your purchase. I need you to leave now.”
     “It’s a free country,” he said with a shrug that suggested he’d used this line before. “I can stand here if I want to. I’m not doing anything wrong. This is a public place.”
   My irritation spiked into genuine alarm. “Actually, this is private property, and I’m asking you to leave.”
      “I’m a paying customer,” he insisted, waving his receipt like a legal document. “I have a right to be here. Maybe I want to buy something else.” To demonstrate this point, he picked up a pack of gum from the counter display. “See? Now I need to make another purchase.”
   I reached for the phone behind the counter, making sure he could see the movement. “I’m going to ask you one more time to leave this store. If you refuse, I’ll call the police.”
      “For what? Standing in a convenience store?” He laughed, but there was an edge to it now. “Good luck explaining that to them.”
     “I’m serious. Leave. Now.”
        “Okay, okay,” he said, finally backing toward the door but doing so with deliberate slowness, clearly testing how far he could push before I actually dialed. “But you’re really missing out. I’m a catch. Ask anyone.”
     “I’ll survive the disappointment.”
   He lingered by the door for another uncomfortable moment, then turned back with what he probably thought was a winning smile. “I’ll be back. I shop here regularly, remember? Maybe you’ll change your mind.”
   I watched through the windows as he got in his car, making a mental note of his license plate number and adding Jake to my growing list of customers who needed to be discussed with Bob. Some people required official banning from the premises, and Jake was rapidly earning that distinction.
   The store returned to blessed quiet for about twenty minutes. I used the time to complete my restocking duties and tried to shake off the deeply uncomfortable interaction, but I kept glancing toward the parking lot to make sure Jake’s car was actually gone. Just as I was beginning to relax, I noticed movement in aisle three.
   A figure in a gray hoodie was moving carefully between the shelves, hood pulled up despite the store’s warmth. Something about their posture—hunched, furtive, constantly glancing toward the counter—triggered immediate recognition. Our most persistent shoplifter had returned for another performance.
   This was the Gray Hoodie, master of the five-finger discount who had been plaguing Chill n’Fill for months. They had a particular talent for timing their visits during busy periods or shift changes, but tonight they’d miscalculated. The store was empty, and I had a clear view of their activities from behind the counter.
   As Eminem’s “Lose Yourself” began playing over our sound system—oddly appropriate given the circumstances—Gray Hoodie made their move. They worked the candy aisle with practiced efficiency, sliding items into their hoodie pocket with the smooth motions of someone who had perfected this particular skill set. KitKats, Snickers, some of those overpriced energy bars that Bob inexplicably continued to stock despite their poor sales performance.
   I watched for a moment, debating my options. Bob had made it clear during training that he wanted shoplifters caught, but he’d also emphasized employee safety above merchandise protection. “The candy isn’t worth getting hurt over,” he’d said, “but try to catch them if you can do it safely.”
   Gray Hoodie moved toward the exit, clearly thinking they’d pulled off another successful heist. I waited until they were almost at the door before calling out.
       “Excuse me, I think you forgot to pay for some items.”
   Gray Hoodie froze for just a second—long enough for me to see their face partially illuminated by the store lighting—then suddenly bolted for the door with impressive speed.
      “Fukkkk you beeeitch!” He called back over his shoulder while sprinting across the parking lot. “Your security fucking sucks and your prices are fuckin garbage!”
   By the time I reached the entrance, they were already disappearing into the darkness beyond the gas pumps, leaving me standing in the doorway feeling frustrated and oddly impressed by their escape velocity. Once again, the Gray Hoodie had managed to get away with their stolen goods, complete with their signature charming farewell address.
   I walked back inside, noting what appeared to be missing from the candy display—probably about fifteen dollars worth of merchandise. It wasn’t a huge financial loss, but it was the principle that galled me. The fact that they always managed to escape while delivering creative insults just added injury to the minor financial insult.
   I pulled out my phone and texted my roommate: “Jennifer’s plaque trashed, met a writer struggling with creative boundaries, had to threaten police on persistent customer, and Gray Hoodie struck again with usual colorful goodbye. Monument Bear judges us all. Another night at Chill n’Fill.”
   As I hit send, I reflected on the strange patterns that the night shift revealed. Everyone who walked through our doors after dark seemed to carry some form of damage—broken relationships, wounded creative egos, boundary issues, or simple moral flexibility combined with poor impulse control.
   Monument Bear winked at me with his one remaining eye, his tiny stone tablet and miniature chisel suggesting permanence in a world of constantly shifting weirdness. Maybe Bob was onto something with his artistic vision. In a place where everything felt temporary and strange, the desire to create something lasting made a certain kind of sense.
   The night was still young, with five more hours stretching ahead. There was plenty of time for more revelations about human nature, more uncomfortable interactions, and possibly more creative criminal behavior. At least Jake had finally left, even if Gray Hoodie had escaped again. In the grand scheme of convenience store character encounters, I supposed one successful resolution out of three wasn’t terrible odds.
     But then again, the night was far from over…

A. The Morals of the Night
    As I stood there in the fluorescent glow, watching Monument Bear’s single eye reflect the store’s harsh lighting, the patterns of the evening began to crystallize into uncomfortable truths about human nature and the stories we tell ourselves.
1. The Writer’s Lesson: Good intentions don’t negate the need for consent. Creating art “for” someone without their permission isn’t tribute—it’s possession disguised as honor. When Sarah said no, that should have been the end of the story, not the beginning of a creative workaround. The most telling moment wasn’t his initial creation, but his secret replacement of Sarah with Lisa, revealing that his “monument” was really about his need to create, not about honoring any specific person.
2. Jake’s Lesson: “I’m just being friendly” is often code for “I refuse to accept your boundaries.” Persistence isn’t romance—it’s harassment with better marketing. When someone says they’re not interested, believing them isn’t optional. Customer status doesn’t grant access to unwilling conversation, and public spaces aren’t hunting grounds for captive service workers who can’t easily escape unwanted attention.
3. Gray Hoodie’s Lesson: Sometimes the most honest person in the room is the one who steals candy bars and runs away cursing. At least they’re not pretending their antisocial behavior is actually a virtue. There’s something almost refreshing about someone who takes what they want and owns the moral bankruptcy of it, rather than wrapping theft in elaborate justifications about economic inequality or corporate exploitation.

B. The Overarching Truth: The convenience store after midnight becomes a laboratory for observing how people handle rejection and boundaries when they think normal social rules are suspended. Each customer represented a different flavor of the same fundamental problem—the inability to accept “no” as a complete sentence.

     The writer couldn’t accept Sarah’s artistic boundaries, so he reframed her reasonable objections as failure to appreciate his vision. Jake couldn’t accept romantic rejection, so he reframed harassment as persistence and rudeness as honesty. Even Gray Hoodie, in their crude directness, at least accepted the reality of their situation when caught—he ran away cursing rather than trying to convince me that shoplifting was actually a form of social justice.

C. The Final Moral: Pay attention to how people treat service workers and handle rejection—it reveals their true character. The late-night convenience store strips away the social veneer that makes most interactions bearable, leaving only the raw truth of how people behave when they think consequences don’t apply.

     Monument Bear’s chalkboard message suddenly made perfect sense: “CARVED IN STONE OR WRITTEN ON PAPER: WE ARE MONUMENTAL!” We’re all trying to create lasting monuments to ourselves, whether through art, romance, or simple human connection. The question is whether we’re building those monuments on foundations of respect and consent, or on the rubble of other people’s boundaries.
   In the harsh fluorescent light of Chill n’Fill, surrounded by Bob’s bizarre merchandising theories and the ghost of Jennifer’s competence, these truths felt as permanent as Monument Bear’s tiny stone tablet and as fragile as the reasons people give themselves for crossing lines they know they shouldn’t cross.
   The night was still young, and there were still five hours left on my shift. But at least now I understood what I was really witnessing in those after-midnight encounters: the eternal human struggle between wanting to matter and learning to respect the word “no.”

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